No ticket no travel policy
Hertfordshire County Council operate a ‘No Ticket, No Travel’ policy on all contracted education transport services.
It is the drivers responsibility to check students bus passes each time they board the vehicle and the students must ensure they carry their pass at all times. Any student found not to be carrying a valid bus pass will be refused access to the vehicle.
The ‘No Ticket, No Travel’ policy is intended to ensure:
- that only students who are entitled to free transport or have paid for a space, travel on the bus
- no vehicle becomes overloaded by unauthorised passengers preventing overloading issues
- students use the correctly allocated vehicle where 2 or more routes may serve the same bus stop, again preventing overloading issues
- Hertfordshire County Council and operators have accurate lists of all students using the transport for communication and emergency purposes
If you have lost your ticket, you need to contact the school and they will give you a replacement form with a temporary ticket on the bottom for one weeks travel while your application is being processed by Passenger Transport Unit. You need to return this form to Passenger Transport Unit with the required payment so that they can issue a replacement ticket. It is parental responsibility to ensure your child carries their bus pass. If your child is refused access to the vehicle as they have not got a valid bus pass or temporary ticket, it is parental responsibility to make alternative arrangements to transport your child to and from school.
If you have any further questions, please contact the Passenger Transport Unit:
Passenger Transport Unit
Hertfordshire County Council
PO Box 99
Call Centre Number for Passenger Transport Enquires 0300 123 4050
Frequently Asked Questions
The information below is from the Hertfordshire County Council Passenger Transport Unit Website, it includes guidelines for Parents and Students, procedures for any anti-social behaviour on buses and some answers to frequently asked questions.
Q. Why do students need bus passes to travel on buses?
A. Not all students who travel on school contract buses are entitled to free travel. There may be some students who pay for a place on the bus or further education students who are entitled to travel on payment of a charge. The bus pass system, therefore, ensures that only students who are entitled to free transport or have paid for a space travel on the bus. It also ensures that loadings on the bus are regulated. Without this management there is a risk that students, who are entitled to free travel and who board at the last pick up point in the morning, would not be able to board the bus. Finally, the bus pass can help the driver to identify any student whose behaviour is unacceptable. Experience shows that poor behaviour is encouraged if students feel that they cannot be identified.
Q.What guidelines do bus drivers have?
A. Transport providers are instructed by Hertfordshire County Council that there is a ‘No ticket, no travel’ policy and their drivers are instructed to check bus passes on every journey.
Q.Shouldn’t bus drivers know who is travelling on their bus?
A. The same driver might not drive the bus every day or in the morning and afternoon. If a student cannot produce a bus pass the driver will not necessarily know whether a student is entitled to travel on the bus or not.
Q.Do drivers have to bring students to School in the morning?
A. Parents should not expect the driver to allow the student to travel without a pass or temporary permit. If a student tries to travel without a pass in the morning after being advised that they must get one, the driver will refuse them travel. Parents are advised to discuss with their child what to do if he or she loses their pass or fails to catch the bus for any reason in the morning.
Q.Do drivers have to take students home in the afternoon?
A. In the afternoon, drivers are instructed not to allow students to travel without a bus pass or temporary permit. Students have the opportunity to get a temporary bus permit from the school during the course of the day and there should therefore be no reason for anybody not to have a pass for the journey home. Anyone, who is refused travel, can wait at school in a safe environment until alternative arrangements can be made by the parent/guardian.
Q. What happens if a student loses a bus pass?
A. If you have lost your ticket, you need to contact the school and they will give you a replacement form with a temporary ticket on the bottom for one weeks travel while your application is being processed by Passenger Transport Unit. You need to return this form to Passenger Transport Unit with the required payment so that they can issue a replacement ticket.
Q. When can the School issue a temporary bus pass?
A. A temporary permit can be issued when an entitled student does not have a permanent pass, but only if the permanent pass has been lost, damaged or stolen.
Q. How long can a temporary pass be issued for?
A. The expiry date for a temporary permit is no longer than 7 working days after the issue date. Schools should not, issue temporary passes repeatedly without first checking with the Passenger Transport Unit.
Q. Can students get a permanent transfer to another bus?
A. Students are normally allocated a place on the nearest available bus to their home address. Once a bus pass has been issued, it is not normally possible to transfer to another bus to accommodate personal preferences. However, this can be done by writing to the ticketing dept at the Passenger Transport Unit requesting any possible change. Sometimes, transfer requests are received because of bullying. In these cases, we would prefer the school to deal with the cause of the bullying in the first instance but a transfer may be considered in exceptional circumstances.
Click below to view the ‘How to catch a Bus’ leaflet.
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